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FAQ

Updated 2-1-2023 

 

Q: IS THE ORIGINAL PACKAGE INCLUDED WHEN I PURCHASE AN ITEM?

No, the original package does not come with any jewelry purchase if the list is not specified. Gift packages are available to purchase by searching “gift package”. 

 

Q: THE PACKAGE IS DELIVERED BUT I DID NOT GET IT 

We use USPS Ground Advantage as default mailing method. This means your package will be delivered by your routine mail person. Look around the house, ask house members and your mail person about the package. Please email us: LLBazar.info@gmail.com, include your name & Order number, describe the issues, we will submit a lost package case. Any fraudulent claims will make the receiver and/or consignee liable for any prosecution for mail fraud under federal crime code. The submission of a false, fictitious or fraudulent statement may result in imprisonment of up to 5 years and a fine of up to $10,000.00 (18 USC 1001). In addition, a civil penalty of up to $5,000.00, and an assessment of twice the amount falsely claimed may be imposed (31 USC 3802).

 

Q: WHY MY ORDER IS CANCELED I AM BANNED?

System filters fraudulent orders observed from the past, this including an auto run analysis to your credit history. Once the system triggers a suspicious transaction, the order maybe canceled within 3-5 business day. You will get an email notification. Your user ID, Address, IP address, Email, Credit card that used to place the order is going to be blocked from our system, you may not be able to use the same information to place new orders from us.  

 

Q: CAN I MAKE CHANGES TO MY ORDER?

If you need to make any changes or cancel your order, please contact us immediately. Our warehouse often processes orders almost immediately. If we have already processed your order, we are unable to make any changes or cancellations.  

Q: WHY IS MY CARD DECLINING?

If your card is declining you will want to check that your billing address matches the address attached to your account, you may also have insufficient funds. Sometimes when your card declines, pending charge will show on your account, but will be dropped when your account goes to settle in 2-4 business days.   

 

Q: I'M IN LOVE WITH SOMETHING, BUT I DON'T SEE IT! WILL IT COME IN STOCK?

Unfortunately, we don't know ahead of time if/when items will be back in stock. But come back for new items, they will be uploaded to the store bi-weekly. 

 

Q: WHAT DO I DO IF THERE IS A PROBLEM WITH MY ORDER?

We do our best to make sure that every order is perfect for you, however, sometimes errors do happen. If you have any issues regarding your order, please let us know as soon as possible and we will do our best to resolve any issue quickly and efficiently. Please reach out to our support team: LLBazar.info@gmail.com, we will get back with you within 24 hours except weekends and holidays.  

  

Q: I’V LOST THE RETURN INVOICE THAT WAS INCLUDED IN MY ORDER!

If you've misplaced the invoice that was inside your order, you can either print out your order confirmation and highlight the item/s that you are returning back to us, or simply write down your order number, full name and the name of the products you are returning back to us.

 

Q: DO YOU AUTHENTICATE EVERY ITEM? 

Yes, we authenticate every item. We are a resale company that authenticates every single item we sell— we do more to remove fakes from the market every day and put counterfeiters out of business.

 

Q: ARE THERE FAKE PRODUCTS ON LLBazar?

No. We stand behind our business and importantly, if our customers aren’t happy, or if they ever question one of our products, we always make it right. 

 

Q: IS LLBazar's AUTHENTICATION PROCESS THOROUGH? 

We have a rigorous, brand-specific authentication process. Our team works diligently and is constantly innovating to ensure we maintain the highest standards and keep fraudulent products off the market.

Every member of our authentication team receives thorough training on all categories of products they authenticate. All authenticators also participate in ongoing training sessions throughout their tenure to identify counterfeiting trends as part of our unrelenting commitment to stay ahead of counterfeiters. It is essential to us that each employee receives the training they need to feel supported and be successful.  


Q: WHAT INFORMATION DO YOU COLLECT AND STORE?

If you choose a direct payment gateway to complete your purchase, then we stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

MORE QUESTIONS?

Contact us:

LLBazar.info@gmail.com