FAQ

Updated 2-13-2023

Q: IS THE ORIGINAL PACKAGE INCLUDED WHEN I PURCHASE AN ITEM?

No, the original package does not come with the purchase, they are available to purchase from our online store.

Q: THE PAKAGR IS DELIVERED BUT I DID NOT GET IT

Every package is insured. Email us: LLBazar.info@gmail.com include your name & Order number, describe the issues you may have during the delivery, we will walk you through the reimburse program if qualification applies.

Q: WHY MY ORDER IS CANCELED I AM BANNED?

Our system filters fraudulent or potential chargebacks observed from the past. Once the system triggers a suspicious transaction, the order maybe canceled. User ID/ Address/ IP address/ Email/ Credit info that used to place the order is banned from system. You may not able to use the same address, phone number, email or your IP address etc. to placed new orders unless you email us to get manually unlocked from system.

Q: CAN I MAKE CHANGES TO MY ORDER?

If you need to make any changes or cancel your order, please contact us immediately. Our warehouse often processes orders almost immediately. If we have already processed your order, we are unable to make any changes or cancellations.

Q: WHY IS MY CARD DECLINING?

If your card is declining you will want to check that your billing address matches the address attached to your account, you may also have insufficient funds. Sometimes when your card declines, pending charge will show on your account, but will be dropped when your account goes to settle in 2-4 business days.

Q: I'M IN LOVE WITH SOMETHING, BUT I DON'T SEE IT! WILL IT COME IN STOCK?

Unfortunately, we don't know ahead of time if/when items will be in stock, but we always have new items come in store.

Q: WHAT DO I DO IF THERE IS A PROBLEM WITH MY ORDER?

We do our best to make sure that every order is perfect for you, however, sometimes errors do occur. If you have any issues regarding your order, please do let us know as soon as possible and we will do our best to resolve any issue quickly and efficiently.

Q: I'VE LOST THE RETURN INVOICE THAT WAS INCLUDED IN MY ORDER!

If you've misplaced the invoice that was inside your order, you can either print out your order confirmation and highlight the item/s that you are returning back to us, or simply write down your order number, full name and the name of the products you are returning back to us.

Q: DO YOU AUTHENTICATE EVERY ITEM?

Yes, we authenticate every item.

Q: ARE THERE FAKE PRODUCTS ON LLBazar?

We are the resale company that authenticates every single item we sell—and we do more to remove fakes from the market every day and put counterfeiters out of business.
We stand behind our business and importantly, if our customers aren’t happy, or if they ever question one of our products, we always make it right.

Q: IS LLBazar's AUTHENTICATION PROCESS THOROUGH?

We have a rigorous, brand-specific authentication process. Our team works diligently and is constantly innovating to ensure we maintain the highest standards and keep fraudulent products off the market.

Every member of our authentication team receives thorough training on all categories of products they authenticate. All authenticators also participate in ongoing training sessions throughout their tenure to identify counterfeiting trends as part of our unrelenting commitment to stay ahead of counterfeiters. It is essential to us that each employee receives the training they need to feel supported and be successful.

Q: WHAT INFORMATION DO WE COLLECT AND STORE?

If you choose a direct payment gateway to complete your purchase, then we stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

QUESTIONS?

LLBazar.info@gmail.com