Returns
Updated 2-13-2019
RETURN POLICY
To return eligible items, you must request a return within 14 days of receiving date.
All returns subject to a 15% restocking fee.
Sale & Final Sale items are not eligible for return.
Merchandise must be returned within 14 days from the date you receive the package to get a refund through your original payment. Purchases over 14 days are no longer qualify for return, package will be returned back to you, or will be discarded under certain circumstances.
Notify us within 5 days if you have received a defective product, we will ship you a replacement or you will get a refund if the products is out of stock. After 5 days merchandise are considered in good condition.
All returned items must be unworn and in the same condition that you received it, gently place items in the box or package that we originally provided.
Notify us within 5 days if you have received a defective product, we will ship you a replacement or you will get a refund if the products is out of stock. After 5 days merchandise are considered in good condition.
All returned items must be unworn and in the same condition that you received it, gently place items in the box or package that we originally provided.
INTERNATIONAL RETURN:
Unfortunately our system is unable to generate international return labels at this time, if you want to return something, you will have to pay for shipping in advance. International shipping can be expensive, you're welcome to choose a slow method such as by ocean for your return.
HOW TO REQUEST A RETURN ONLINE
1. Go to your my purchase page or start a return and click the order number that contains the item(s) you would like to return.
2. In your selected Order Summary, click Return next to all items you would like to return.
3. Fill out and submit the requested return information, and a confirmation screen with your RMA number will appear.
4. You will also receive a confirmation email with a summary of your return request, shipping instructions and a shipping label you may print and $4.95 will be deducted when your item is processed. Once you receive your confirmation email, please follow the instructions provided in the email to complete your return.
ITEMS NOT ELIGIBLE FOR RETURN
RETURN SHIPPING
Securely package all returning merchandise. We are not able to process refund if the items back to us are damaged.
We are not responsible for lost or stolen merchandise incurred upon return shipping.
If you do not wish to use the online service, you can purchase a label from local currier. Use a tracked service and keep a hold of your receipt, just in case there are any issues.
LLBazar Return Center
LLBazar Returns
Order#
1607 Myrtle Ave
Madison Heights, MI 48071
QUESTIONS?
Contact us:
LLBazar.info@gmail.com
RETURNS PROCESS TIMING
Once your return has been received, a confirmation email will be sent. You can track the status of your return by referring to My Purchases in My Account. After your return is accepted by LLBazar please allow up to Ten (10) business days to complete the authorization process. Once your return is processed, refer to the chart below for refund timing.
| PAYMENT METHOD | REFUND METHOD | REFUND TIME ESTIMATE |
|---|---|---|
| Credit Card | Credit Card |
Up to five business days *Please note credit card processing times may vary |
| LLBazarl Gift Card | Site Credit | Same day return is processed |
| Site Credit | Site Credit | Same day return is processed |
| Cash | Mailed Check | Up to seven business days |
FAQ & Help
Q: IS THE ORIGINAL PACKAGE INCLUDED WHEN I PURCHASE AN ITEM?
No, the original package does not come with the jewelry piece, but they are available to purchase from our online store.
Q: THE PAKAGR APPEAR DELIVERED BUT I DID NOT GET IT
Every package is insured. Email us: LLBazar.info@gmail.com include your name & Order number, describe the issues you may have during the delivery, we will walk you through the reimburse program if qualification applies.
Q: WHY MY ORDER IS CANCELED I AM BANNED?
Our system filters fraudulent or potential chargebacks observed from the past. Once the system triggers a suspicious transaction, the order maybe canceled. User ID/ Address/ IP address/ Email/ Credit info that used to place the order is banned from system. You may not able to use the same address, phone number, email or your IP address etc. to placed new orders unless you email us to get manually unlocked from system.
Q: CAN I MAKE CHANGES TO MY ORDER?
If you need to make any changes or cancel your order, please contact us immediately. Our warehouse often processes orders almost immediately. If we have already processed your order, we are unable to make any changes or cancellations.
Q: WHY IS MY CARD DECLINING?
If your card is declining you will want to check that your billing address matches the address attached to your account, you may also have insufficient funds. Sometimes when your card declines, pending charge will show on your account, but will be dropped when your account goes to settle in 2-4 business days.
Q: I'M IN LOVE WITH SOMETHING, BUT I DON'T SEE IT! WILL IT COME IN STOCK?
Unfortunately, we don't know ahead of time if/when items will be in stock, but we always have new items come in store.
Q: WHAT DO I DO IF THERE IS A PROBLEM WITH MY ORDER?
We do our best to make sure that every order is perfect for you, however, sometimes errors do occur. If you have any issues regarding your order, please do let us know as soon as possible and we will do our best to resolve any issue quickly and efficiently.
Q: I'VE LOST THE RETURN INVOICE THAT WAS INCLUDED IN MY ORDER!
If you've misplaced the invoice that was inside your order, you can either print out your order confirmation and highlight the item/s that you are returning back to us, or simply write down your order number, full name and the name of the products you are returning back to us.
Q: DO YOU AUTHENTICATE EVERY ITEM?
Yes, we authenticate every item.
Q: ARE THERE FAKE PRODUCTS ON LLBazar?
We are the resale company that authenticates every single item we sell—and we do more to remove fakes from the market every day and put counterfeiters out of business.
We stand behind our business and importantly, if our customers aren’t happy, or if they ever question one of our products, we always make it right.
Q: IS LLBazar's AUTHENTICATION PROCESS THOROUGH?
We have a rigorous, brand-specific authentication process. Our team works diligently and is constantly innovating to ensure we maintain the highest standards and keep fraudulent products off the market.
Every member of our authentication team receives thorough training on all categories of products they authenticate. All authenticators also participate in ongoing training sessions throughout their tenure to identify counterfeiting trends as part of our unrelenting commitment to stay ahead of counterfeiters. It is essential to us that each employee receives the training they need to feel supported and be successful.
Q: WHAT INFORMATION DO WE COLLECT AND STORE?
If you choose a direct payment gateway to complete your purchase, then we stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
PAYMENT
If you choose a direct payment gateway to complete your purchase, then we stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SUBSCRIBE
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at LLBazar.info@gmail.com.